Legal
Privacy Policy
Retrace Kit values your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our services.
Effective Date: July 12, 2026
1. Information We Collect
Account Information
When you create a Retrace Kit account, we may collect information such as:
- email address;
- account information;
- subscription and billing information.
This information is used to create and manage your account, provide access to the Service, communicate with you, and manage subscriptions.
We use third-party authentication providers to manage user authentication and account sessions.
Customer Data
Retrace Kit allows developers to send application data through our SDK, APIs, and integrations.
Customer Data may include:
- error messages;
- stack traces;
- breadcrumbs;
- browser and device information;
- application metadata;
- session information – RetraceKit may store a randomly generated session identifier in your browser’s local storage to link events and error reports to a session. It does not contain personal information.
- optional user identifiers, such as a user ID, if provided by you. These identifiers are provided at your discretion, and we recommend using internal identifiers that do not directly identify individual users.
You control what data your application sends to Retrace Kit.
Technical Information
We may collect technical information necessary to operate and secure the Service, including:
- IP address;
- browser information;
- device information;
- access logs;
- usage information.
This information helps us maintain security, troubleshoot issues, and improve the Service.
2. How We Use Information
We use collected information to:
- provide and operate Retrace Kit;
- process error events and display them in your dashboard;
- maintain and improve the Service;
- provide customer support;
- monitor security and prevent abuse;
- manage subscriptions and billing.
We do not sell your personal information.
3. Customer Data Processing
Retrace Kit processes Customer Data on behalf of its users.
You are responsible for ensuring that you have the right to collect and send Customer Data to Retrace Kit.
You should not send sensitive personal information through the SDK unless it is necessary and you have a lawful basis to do so.
Retrace Kit only processes Customer Data to provide, secure, maintain, support, and improve the Service.
4. Sharing of Information
We do not sell or rent your personal information.
We may share information with trusted third-party providers that help us operate the Service, such as:
- hosting providers;
- authentication providers;
- payment processors;
- infrastructure providers.
These providers process information only as necessary to provide their services.
We may also disclose information if required by law or to protect our rights, security, or users.
5. Cookies and Analytics
Cookies may be required for authentication, security, and maintaining your session.
You can manage cookies through your browser settings.
6. Security
We take reasonable measures to protect information from unauthorized access, disclosure, alteration, or misuse.
However, no internet-based service can guarantee complete security.
7. Data Retention
We retain account information and Customer Data for as long as necessary to provide the Service or comply with legal obligations.
Data retention periods may depend on your selected plan.
When you delete your account or stop using the Service, data may be removed according to our retention practices. Backup copies may remain temporarily before being permanently deleted.
8. Your Rights
Depending on your location, you may have rights regarding your personal information, including:
- requesting access to your data;
- requesting correction of inaccurate information;
- requesting deletion of your information;
- objecting to certain processing activities.
You can request changes or deletion of your information by contacting: retracekit@proton.me
9. International Data Transfers
Retrace Kit may use service providers located in different countries to operate the Service.
By using Retrace Kit, you acknowledge that your information may be processed in countries other than your own.
We take reasonable steps to ensure that transferred information receives appropriate protection.
10. Updates to Privacy Policy
We may update this Privacy Policy from time to time.
If we make significant changes, we may provide additional notice.
Your continued use of Retrace Kit after changes become effective means you accept the updated Privacy Policy.
11. Contact
Questions about this Privacy Policy can be sent to: retracekit@proton.me